Trust Is Broken: Business Accreditation Revoked!
The businesses listed below are former BBB Accredited Businesses. Accreditation to these companies was revoked by our Board of Directors.
To become or to sustain accreditation in your BBB, a company must accept and abide by our Code of Business Practices. Qualifying businesses are held to higher standards, so that you can have confidence in purchasing their products or services. BBB Accredited Businesses have promised to be accountable to you and to us. And, when they do not uphold their end of the bargain, we’ll report them to you, as we’re doing here.
To maintain accreditation, a business must:
- respond promptly to all consumer disputes regarding your purchase of products or services
- stay complaint-free, or not exceed an acceptable (low) level of complaints, and may not establish a pattern of complaints (example – bait & switch sales tactics)
- have up-to-date industry licenses as required by local, state and federal authorities
- follow BBB principles for ethical business and fair advertising
- not be subject to government action regarding their marketplace or customers
Accredited Businesses that fail to operate according to our standards for your trust are suspended. Upon our Board of Directors’ approval, their accreditation is revoked. You can find a report of these businesses here for approximately one year from the date we revoke their accreditation. To look for more information about these companies, we have provided links to their Business Reports for your convenience.
REVOCATIONS (listed alphabetically, date joined BBB, month/year of revocation, cause for revocation, and link to their Business Review)
Dawn Moving, Inc: Join Date April 2006: Revocation August, 2011; Failure to comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.
Dynamic Roofing Company: Join Date July 2002; Revocation April 2011; Failure to fulfill all licensing and bonding requirements of applicable jurisdictions and to provide all license and bonding information upon application/renewal for BBB accreditation.
EastCoast Environmental Services: Join Date November 2010; Revocation September 2011; Failure to promptly respond to consumer complaint and make good faith effort to resolve complaint in accordance with generally accepted good business practices, and failure to fulfill all licensing and bonding requirements of applicable jurisdictions and to provide all license and bonding information upon application/renewal for BBB accreditation.
Empire Roofing and Contracting: Join Date April 2011; Revocation August 2011; Failure to provide BBB with all information required to evaluate compliance with BBB standards - this may include but is not limited to business name, address and contact information; names and background of principals; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.
Fusion Custom Homes: Join Date February 2011; Revocation October 2011; Failure to promptly respond to consumer complaint and make good faith effort to resolve complaint in accordance with generally accepted good business practices.
Honda of Annapolis: Join Date February 2002; Revocation August 2011; Failure to make a good faith effort to resolve disputes, which included arbitration as recommended by BBB staff and agreed upon by customer. BBB considered this business’s willingness to participate in recommended dispute resolution option in determining compliance with this standard.
INELIGIBLE TO RENEW (listed alphabetically, date joined BBB, date Accreditation status was cancelled, cause for ineligibility to renew, and link to their Business Review)
Ace Hardware & Hearth: Join Date May 2005; Cancelled August 2011; Failure to modify or substantiate online advertising claims of superiority.
Aquaguard Waterproofing: Join Date April 2007; Cancelled January 2011; Company’s Headquarters in another BBB service area and fell below minimum requirement for BBB Accreditation.
Dixie HomeCrafters, LLC/Gutter Guard, LLC: Join Date July 2004; Cancelled August 2011; Failure to resolve customer dispute.
DR Landscape: Join Date March 2011; Cancelled July 2011; Failure to fulfill all licensing requirements.
Dreammaker Bath & Kitchen of Howard County: Join Date April 2010; Cancellation August 2011; Failure to provide all license and bonding information upon request.
E.R. Roofing Company: Join Date June 2009; Cancelled August 2011; Failure to abide by the BBB Code of Advertising, supply, upon request, substantiation for advertising and selling claims, or correct advertising and selling practices, as recommended by the BBB.
First Choice Automotive: Join Date January 2009; Cancelled February 2011; Complaint volume, unresolved complaint, and failure to arbitrate dispute as requested by customer.
Goldstein, Henderson, and Weiss: Join Date December 2009; Cancelled April 2011; Unanswered complaint, serious complaint, and failure to address complaint pattern.
Green Point Marine Construction, Inc.: Join Date August 2010; Cancellation August 2011; Failure to answer three (3) complaints filed since June 2011.
HW Accessories: Join Date June 2006; Cancelled April 2011; Failure to substantiate or modify online advertising claims of superiority.
Lee Myles Transmissions (Holabird Ave.: Join Date July 1997; Cancelled August 2011; Failure to resolve customer dispute.
Marshall Auction-Marketing Co., Inc.: Join Date February 2010; Cancelled November 2011; Failure to substantiate or modify superiority claims on website.
Total Makeover Home Improvement: Join Date December 2009; Cancelled February 2011; Unanswered Complaint and Serious Complaint.