Accreditation Revoked

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REVOCATIONS
Listed alphabetically, date joined BBB, month/year of revocation, cause for revocation, and link to their Business Review

Advantage Remodeling Corporation: Join Date November, 2004; Revocation September, 2010; Failure to promptly respond to consumer complaint and make good faith effort to resolve complaint in accordance with generally accepted good business practices.

Dynamic Roofing Company: Join Date July 2002; Revocation April 2011; Failure to fulfill all licensing and bonding requirements of applicable jurisdictions and to provide all license and bonding information upon application/renewal for BBB accreditation.

Empire Roofing and Contracting: Join Date April 2011; Revocation August 2011; Failure to provide BBB with all information required to evaluate compliance with BBB standards - this may include but is not limited to business name, address and contact information; names and background of principals; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.

Honda of Annapolis: Join Date February 2002; Revocation August 2011; Failure to make a good faith effort to resolve disputes, which included arbitration as recommended by BBB staff and agreed upon by customer. BBB considered this business’s willingness to participate in recommended dispute resolution option in determining compliance with this standard.

INELIGIBLE TO RENEW
Listed alphabetically, date joined BBB, date Accreditation status was cancelled, cause for ineligibility to renew, and link to their Business Review

ABC Driver Education LLC: Join Date August 2009; Cancelled October 2010; Unresolved Complaint.

Ace Hardware & Hearth: Join Date May 2005; Cancelled August 2011; Failure to modify or substantiate online advertising claims of superiority.

American Carpentry Corporation: Join Date June 2004; Cancelled August 2010; Failure to renew MHIC license.

Aquaguard Waterproofing: Join Date April 2007; Cancelled January 2011; Company’s Headquarters in another BBB service area and fell below minimum requirement for BBB Accreditation.

Around the Clock Locksmith: Join Date February 2009; Cancelled January 2010; Volume of complaint, Unresolved Complaints, Serious Complaints, Pattern of Complaint and Government Action.

Dixie HomeCrafters, LLC/Gutter Guard, LLC: Join Date July 2004; Cancelled August 2011; Failure to resolve customer dispute.

DR Landscape: Join Date March 2011; Cancelled July 2011; Failure to fulfill all licensing requirements.

First Choice Automotive: Join Date January 2009; Cancelled February 2011; Complaint volume, unresolved complaint, and failure to arbitrate dispute as requested by customer.

Goldstein, Henderson, and Weiss: Join Date December 2009; Cancelled April 2011; Unanswered complaint, serious complaint, and failure to address complaint pattern.

Hog Wild Services LLC: Join Date August 2008; Cancelled October 2010; Failure to renew DNR license.

HW Accessories: Join Date June 2006; Cancelled April 2011; Failure to substantiate or modify online advertising claims of superiority.

Mac Awning Company, LLC: Join Date October 2009; Cancelled November 2010; Failure to fulfill all licensing requirements.

Maryland Lawn Sprinkler, Inc.: Join Date august 1997; Cancelled November 2010; Failure to fulfill all licensing requirements and complaint volume.

Total Makeover Home Improvement: Join Date December 2009; Cancelled February 2011; Unanswered Complaint and Serious Complaint.

Understanding Accreditation & Revocation

To become or to sustain accreditation in your BBB, a company must accept and abide by our Code of Business Practices. Qualifying businesses are held to higher standards, so that you can have confidence in purchasing their products or services. BBB Accredited Businesses have promised to be accountable to you and to us. And, when they do not uphold their end of the bargain, we’ll report them to you, as we’re doing here.

To maintain accreditation, a business must:

  • Respond promptly to all consumer disputes regarding your purchase of products or services
  • Stay complaint-free, or not exceed an acceptable (low) level of complaints, and may not establish a pattern of complaints (example – bait & switch sales tactics)
  • Have up-to-date industry licenses as required by local, state and federal authorities
  • Follow BBB principles for ethical business and fair advertising
  • Not be subject to government action regarding their marketplace or customers

Accredited Businesses that fail to operate according to our standards for your trust are suspended. Upon our Board of Directors’ approval, their accreditation is revoked. You can find a report of these businesses for approximately one year from the date we revoke their accreditation. To look for more information about these companies, we have provided links to their Business Reports for your convenience.