Better Business Bureau serving Greater Maryland announces the addition of nine new members to its 2013-2014 board of directors. After completion of a half-day BBB Board Orientation this week, the new members, who were elected in September or are serving partial terms, are now ready to assume their role with the Baltimore-based organization.
The new leadership team, along with senior board members, will oversee BBB’s policies and performance. This includes developing a strategic plan to guide the organization in achieving its mission; approving personnel policies; ensuring legal and ethical integrity; and providing financial oversight.
“As an organization committed to building a trustworthy marketplace, I am confident in each member’s ability to help strengthen BBB’s programs and services throughout the state,” said Angie Barnett, president/CEO, BBB serving Greater Maryland. “They have each demonstrated solid leadership skills, diverse expertise and most importantly, a commitment to ethics, transparency and fair business practices.”
About the New Directors:
Ronald N. Carstens, Jr. is currently the director of customer planning for Baltimore Gas & Electric. In nearly 25 years with the utility company, Carstens has accepted various leadership responsibilities in finance, human resources and information technology. Carstens graduated from the University of Maryland with a Bachelor of Science Degree in Electrical Engineering, has an MBA from the University of Baltimore and holds a Professional Engineers License from the State of Maryland.
Diane Devaney, president of Devaney & Associates, a fully integrated advertising, marketing and public relations firm in Towson brings over 20 years of communications experience. Her firm consistently ranks among the largest firms of its kind in Baltimore according to the Baltimore Business Journal and manages accounts for many local organizations, retailers, and health institutions. Devaney previously served as the marketing chair for the American Marketing Association. She is also one of the founding board members for the Production Club of Baltimore.
Brian Hubbard has spent the last eight years as vice president and senior consultant at Kelly & Associates Insurance Group, Inc., an employee benefits consulting and administration firm in Hunt Valley and the 2013 winner of the Ernst & Young Family Business Award for Excellence. In his 17 years with the company, Hubbard has led the company’s mid-market team for new business. His previous board affiliations include Maryland FCA Lacrosse and the Maryland Chamber of Commerce.
Amy Janssen Lucky holds the position of vice president of GTL Remodeling, Inc., a full service home improvement company based in Elkton with additional offices in Towson. She handles finance and corporate taxes for the company and plays an integral role in its sales and growth development. With 13 years of experience as an attorney, Lucky is also a court certified mediator for the Circuit Court of Cecil County. She is entering her third year as chair of The Aviat Foundation, which supports Mount Aviat Academy and the Oblate Sisters of St. Francis de Sales.
John T. Martindale, CEO of Brothers Services Company, was architect of the company’s expansion over two decades from a single roofing crew to a diversified remodeler with nearly 100 employees serving more than 50,000 customers. Taking his company to become a previous Qualified Remodeler Top 500 business, Martindale possesses a wide knowledge of best practices and keen insight into business leadership and customer service. He has served on many boards including the Owens Corning National Advisory Board and the Home Builders Association of Maryland Remodelers Council.
Jeff Plummer is an owner of S & L Productions, Inc., the largest home show producer in the state. With 25 years of experience, Plummer’s Maryland Home & Garden Show attracts hundreds of exhibitors and thousands of attendees every spring and fall at the Maryland State Fairgrounds. Plummer is also a realtor with Chesapeake Real Estate Associates, LLC. a company specializing in eastern shore properties based in Chester, Md. He has served on the board for Crain Overlook Condo Association and has been chairman of the Wildlife Advisory Commission for the Department of Natural Resources.
Tom Rayner has been the president of Plumb Construction Company, based in Jarrettsville, for almost 40 years. Along with solid leadership skills, Rayner demonstrated innovation through the development of his own estimating software. He linked the software to sales documents and business accounting to increase operational efficiency. In addition, Rayner has years of experience in real estate mortgage financing, human resources and marketing.
Dr. Jorge Ribas is co-founder, first president, and CEO of the Mid-Atlantic Hispanic Chamber of Commerce. Ribas has been recognized as an effective and visionary team leader. After serving 14 years in active duty and 14 years in the U.S. Army Active Reserves, Ribas retired with the rank of Lieutenant Colonel. He spent most of his scientific and administrative career as a neuroscientist and as a research pathologist specializing in infectious and parasitic diseases, and as a program officer and hospital administrator at the Walter Reed Medical Center in Washington, D.C. Ribas served on the Board of Directors for Maryland Public Television and the Greater Washington Hispanic Chamber of Commerce.
Arlene Thayer is COO of KatzAbosch, P.A., a certified public accountant and consultant firm in Timonium. Thayer is an Accredited Administrator in Accounting Practice Management and has a proven track record of success that encompasses all aspects of running a professional services corporation. She served as president for the Baltimore Chapter of the Association for Accounting Administration. Thayer was also recently inducted into Network 2000, a non-profit organization that promotes the advancement of women in professional and executive roles and is a two time recipient of the Practice Innovation Award, presented by Practical Accountant Magazine.