“Our web address is simple: overstock.com,” said Jonathan Johnson, Executive Vice Chairman of Overstock.com, Inc. “That’s all. If the name is longer, or uses any additional words, or letters, if it has any words other than ‘overstock’ before the dot com, it’s not our website.
In June, BBB serving Greater Maryland reported on Overstockcloseoutstock.com, a fraudulent retailer using a Salisbury, Md. address, while pirating the official logo of the online retailer Overstock.com in order to dupe consumers.
With help from a local BBB investigator, the FBI estimated $9,000 has been lost to the fictitious Salisbury business.
“The website insisted that payment be made with Green Dot MoneyPak, which is essentially cash,” said a New York consumer. “I tried to go to the website to print a receipt but the server indicates the website is closed for construction… I have just lost $650.00.”
Overstock.com is a BBB Accredited Business with an A rating, as well as a National Partner of the Council of Better Business Bureaus. The company has been recognized by many organizations, including Compuware as a “Best of the Web” award winner for four years in a row.
BBB suggests the following tips for online shoppers to avoid bogus websites:
- Go to bbb.org to look up the BBB Business Reviews of your favorite online retailers.
- Type the URL directly into your browser; do not click on a link from an email or social media site unless you are absolutely sure the message is from the legitimate business.
- On the payment page, look for “https” at the beginning of the address (the “s” stands for “secure”).
- Look for “Contact Us” information, including a real address, a toll-free customer service number, and other ways to reach the company if you have a problem.
- Use a credit card (not a debit card) when shopping online for greater protections against possible fraud.
- If a website has a BBB Accredited Business seal, click on it. A real seal should link directly to that company’s BBB Business Review.