BBB works with all businesses in greater MD to resolve consumer to business and business to business transactions. However, according to BBB satisfaction statistics from May 1, 2007 to May 1, 2008, BBB Accredited Businesses have earned a 99% consumer satisfaction index, while businesses that have not earned the designation have only achieved a 55% rate of satisfaction.
“BBB has nearly 100 years of experience in the marketplace in helping consumers and businesses effectively resolve their disputes,” said Angie Barnett, president & CEO of BBB | Greater Maryland. “BBB experience shows that providing good customer service directly contributes to positive word-of-mouth marketing – the holy grail of brand-building.”
We strongly suggest you first attempt to resolve your complaint directly with the company; however BBB will not reject a complaint if you have not taken this step. Generally, if the company is located in our area, our BBB will handle the complaint. If necessary, we will assist you by referring your complaint directly to the appropriate BBB.