BBB's "Request a Quote" program allows consumers to request an estimate directly from your business review.
In August, we forwarded 272 e-quotes to 228 accredited businesses. That’s a 30% increase over August 2011. While these numbers are growing, the opportunities for you to make a great first impression are too. Several accredited businesses have won bids by simply offering a timely and customer-friendly response. Those are the victories that BBB loves to celebrate.
But unfortunately, we don’t always receive positive feedback. Many potential buyers, including BBB staffers, have reported no business responses. Here’s an example:
08/13/12 I contacted three deck repair businesses servicing my zip code via the e-mail service for each business on the BBB website. I received one reply from one business at least one full week after my inquiry. The other two businesses never replied… I won't be using the e-mail service in the future.
This consumer shared with BBB that she originally requested the quotes because the company maintained a positive record on bbb.org. Due to a lack of responses, she has moved on in her search for a deck repair company.
To make sure that you are taking advantage of every opportunity to receive consumer requests, BBB suggests the following:
Add email@example.com to your contact list. E-quotes are forwarded from this email address.
Call BBB to verify your e-quote recipient(s) on file: 410-400-4BBB.
- Visit your Business Review and verify that your business appears under the proper category heading(s) in our online roster.