Not satisfied with the comforts of home, bedbugs are migrating to public places like movie theaters and retail stores and then hitching rides on unsuspecting consumers. Not only are bedbugs a growing problem, they are also a hard problem to get rid of. BBB recommends doing your research to find a pest control company you can trust to get the job done efficiently.
According to a recent survey by the Pest Management Association, 95 percent of exterminators had encountered a bed bug infestation in the previous year—compared to only 25 percent of respondents ten years prior. While homes are the most common place for infestations, cities around the country have reported bedbug invasions in hotels, movie theaters, clothing stores and offices. BBB | Greater Maryland has received almost 5,500 inquiries on pest control companies in the last 12 months an increase of 51% over the previous year.
“When you discover an infestation in your home or business, you want to act quickly and get a professional in there fast,” said Angie Barnett, president and CEO, BBB | Greater Maryland. “Despite the urgency of the problem, you still need to do your research and make sure you are enlisting the help of a qualified and trustworthy pest control specialist.”
When hiring a pest control company, BBB recommends that home and business owners consider the following:
Start with BBB.
Always research a business with your BBB first. BBB maintains reports on good and bad exterminators across North America. You can use BBB’s Accredited Business Locator to quickly find local companies that uphold BBB’s standards for ethical business practices.
Make sure the exterminator has sufficient training and certifications. Ideally, the company will also be a member of a national or local trade association. Also research the company with your local pest control regulatory board.
Ask about liability insurance.
Find out how the company is covered, and how you will be reimbursed, if they happen to break any of your belongings or damage your home.
Make sure that you completely understand the extent of the infestation as well as the possible remedies and side affects of any chemicals used. Do your own research online into the problem and possible solutions.
Read the fine print.
Always read the find print carefully and don’t just take a representative word for it. Pay close attention to any warrantees or termination fees if entering into an extended contract for monitoring or future services