Most business owners want to do the right thing - and will when given the opportunity. Yet, no one likes to discover negative comments about their company on the internet. It’s frustrating because authors of negative posts are not usually looking for resolution.
While it's important for a business to respond to negative posts, remember to be proactive by highlighting your BBB Business Review. After all, it's an objective record. It shows your history of providing customer service and it inspires trust.
By editing your profile on bbb.org, you can show a potential customer even more about your business. Give specifics to business’ hours of operations and service areas.
Try uploading photos to illustrate your products and services (sample below). Including pictures of friendly staff is nice touch and can even help motivate and reward your team.
Customizing your business review, can help boost your company’s search engine results.
So how do you get started?
1. Visit bbb.org/reviews
2. Enter your company name and zip code
3. Hit Enter
4. Click on your review
5. Click on the login icon in the top right hand corner
6. Follow steps to create an account
For assistance contact 410-400-4BBB or email firstname.lastname@example.org.