Site Map

Site Map

Skip Navigation Links.
Collapse HomeHome
Collapse For ConsumersFor Consumers
Check Out a Business or Charity
Collapse ComplaintsComplaints
File a Complaint
Collapse Resource LibraryResource Library
Alerts
Tips
Collapse Consumer Tips CategoriesConsumer Tips Categories
Consumer Auto and Vehicle Tips
Consumer Charity Tips
Consumer Computer, Internet and Technology Tips
Consumer Family Tips
Consumer Finance and Credit Tips
Consumer Health Products and Services Tips
Consumer Home Improvement and Living Tips
Consumer Product Tips
Consumer Scam Prevention Tips
Consumer Pre-Purchase Information and Tips
Consumer Travel Tips
Consumer Disaster Preparedness Tips
Collapse Video LibraryVideo Library
Welcome New Accredited Businesses!
Collapse FTC Articles for ConsumersFTC Articles for Consumers
FTC Consumer Auto Guide
Collapse FTC Articles on Computers and the InternetFTC Articles on Computers and the Internet
FTC Consumer Article on Buying a Computer and Internet Access
FTC Consumer Entertainment Article
FTC Consumer Articles on Online Shopping and E-Payments
FTC Consumer Article on Privacy and Security
FTC Consumer Article on Spam E-mail
FTC Consumer Article on Web Scams
Collapse FTC Consumer Articles on Credit and LoansFTC Consumer Articles on Credit and Loans
FTC Consumer Article on Credit Cards and Consumer Loans
FTC Consumer Article on Credit Reports
FTC Consumer Article on Deb
FTC Consumer Article on Mortgages and Real Estate
FTC Consumer Article on Privacy
Collapse FTC Consumer Articles on Diet, Health and FitnessFTC Consumer Articles on Diet, Health and Fitness
FTC Consumer Article on Devices, Procedures & Treatment
Drugs & Dietary Supplements
FTC Consumer Article on Weight Loss & Fitness
FTC Consumer Article on Education, Scholarships and Job Placement
FTC Consumer Article on Energy and the Environment
FTC Consumer Article on ID Theft, Privacy and Security
Collapse FTC Consumer Articles on Investments and Business OpportunitiesFTC Consumer Articles on Investments and Business Opportunities
FTC Consumer Article on Franchise & Business Opportunities
FTC Consumer Article on Investment Schemes
FTC Consumer Work-at-Home Schemes
Collapse FTC Consumer Articles on Shopping for Products and ServicesFTC Consumer Articles on Shopping for Products and Services
FTC Consumer Article on Buying Plans
FTC Consumer Article on Clothing and Textiles
FTC Consumer Article on Funerals
FTC Consumer Article on Home Improvement
FTC Consumer Article on Jewelry and Art
FTC Consumer Article on Legal Services
FTC Consumer Article on Tobacco
FTC Consumer Article on Travel
FTC Consumer Article on Your Rights
Collapse Artículos en Español del FTCArtículos en Español del FTC
Automoviles
Compras de Productos y Servicios
Computadoras y el Internet
Credito y Prestamos
Dieta, Salud y Bienestar
Educacion, Becas y Empleo
Inversiones Y Oportunidades de Negocio
Robo de Identidad, Privacidad, y Seguridad
Telemercadeo y Servicios Telefonicos
Digital Offerings
Trust is Broken: Business Accreditation Revoked!
BBB Books
New Accredited Businesses
Podcasts & Video Tips
BBB Accredited Business & Charity Directory
Collapse Programs and ServicesPrograms and Services
BBB Reliability Reports™
Collapse BBB AUTO LINE® BBB AUTO LINE®
File BBB AUTO LINE Complaint
List of Manufacturers in BBB Auto Line® Program
Collapse Learn More About Program EligibilityLearn More About Program Eligibility
Program Eligibility
Collapse Learn More About State Lemon LawsLearn More About State Lemon Laws
Pennsylvania Lemon Law Information
Florida Lemon Law Information
California Lemon Law Information
Ohio Lemon Law Information
New York Lemon Law Information
Illinois Lemon Law Information
Massachusetts Lemon Law Information
Georgia Lemon Law Information
Texas Lemon Law Information
Virginia Lemon Law Information
New Jersey Lemon Law Information
Description and Rules (For all states except California)
DescripciĂłn y Reglas Nacionales del Programa (no incluye ley limĂłn de California)
BBB AUTO LINE® Program Description and Rules for California
BBB AUTO LINE® Descripción y Reglas del programa para California
Federal Trade Commission Rules for Independent Dispute Settlement Programs
FTC AUDIT on BBB AUTO LINE® Compliance with Federal Regulations
Collapse Feedback and TestimonialsFeedback and Testimonials
California Performance Survey (2006)
2008 BBB AUTO LINE Statistics
Manufacturer Contact Information
Collapse BBB Military Line ®BBB Military Line ®
BBB Army Line
BBB Air Force Line
BBB Navy Line
BBB Marine Corps Line
BBB Coast Guard Line
BBB Military Line Hot Topics
BBB Military Line e-Newsletter
Helpful Links and Resources for Military Families
Consumer Education and Information for Military Consumers
Collapse BBBOnLine®BBBOnLine®
Safe Online Shopping
Collapse Dispute Resolution ServicesDispute Resolution Services
Moving and Storage
Verizon Wireless
Right at Home
Collapse Dispute Resolution Evaluations and FeedbackDispute Resolution Evaluations and Feedback
Annual BBB AUTO LINE ® Statistics
Collapse Dispute Resolution Rules and BrochuresDispute Resolution Rules and Brochures
Dispute Resolution Processes and Guides
Dispute Resolution Mediation Rules and Guide
Rules for Informal Dispute Settlement
Rules of Conditionally Binding Arbitration
Moving and Storage Rules of Binding Arbitration
Rules of Binding Arbitration for Disputes Subject to Pre-Dispute Binding Arbitration Clauses
Rules and Regulations of Binding Arbitration
Collapse Dispute Resolution TrainingDispute Resolution Training
National Panel Arbitrator Requirements
National Panel Arbitrator Training Calendar
Better Business Bureau Arbitrator Application
Find a BBB
Collapse Consumer ClubConsumer Club
Collapse Consumer Club ArchiveConsumer Club Archive
Collapse 2008 Editions of Consumer Club2008 Editions of Consumer Club
Collapse October 2008October 2008
Accredited Businesses in The News - October 2008
Waist Deep in Debt - Don't Go From Bad to Worse
National Campaign Urges Consumers to Control Credit
Beware of TicketsMyWay.com
Crafty Scammers Cloaked as Federal Crime Division
Collapse  September 2008 September 2008
BBB Cautions Consumers about Voter Registration Scams
Tips for College Students(and Parents) to Avoid Scams
Broken iPod? Is iKaput.com Kaput?
BBB Reports Americans' Trust in Business has Dropped in 13 of 15 Industries
Request a Quote at bbb.org
BBB Web Changes Helps YOU Start With Trust
Collapse November 2008November 2008
Senior Citizens Nationwide Report Losing Thousands of Dollars to Telephone Scam
BBB Advice for Safe Online Shopping This Holiday Season
Accredited Businesses in the News November
Contribute to Confidence
"PHIFA" Offers Info to Help Distressed Home owners
Collapse December 2008December 2008
12 Days of Holiday Headaches
Avoid Holiday Blues From Gift Cards This Season
BBB Accredited Businesses in the News - December
BBB Provides Consumers Six Ways to Save Money this Holiday Season
BBB Advice on Pre-paid Bank Cards
BBB Advice on Avoiding Dangerous or Toxic Toys
Wireless Driving Tips
Collapse August 2008August 2008
Two Loan Scams Claim MD Addresses
Prepare for Hurricane Season Repairs
Don't Fall For A Fake Check
Advanced Fee Loan Tips
Fears Rise Amid Bank Failures
Accredited Business In the News
Collapse July 2008July 2008
Consumers Burned by Tanning Salon
BBB Warns of Company Taking Advantage of DTV Confusion by Misleading Consumers
Debt Collectors Have Rules Too
When a Store Goes Out of Business
Collapse June 2008June 2008
BBB Advice on Determining When to Do-It-Yourself or Hire a Professional
Money-saving Home Improvements through Energy Efficiency
Consider Your Own Community as a Means of Giving
BBB Secure Your ID Day
Debt Collectors Have Rules Too
Collapse May 2008May 2008
Scam Steals Money From Unclaimed Property
Accredited Businesses In The News!
BBB Accredited Businesses Champion Customer Service
Collapse April 2008April 2008
BBB on Top Five Ways to Prevent ID Theft Online
Collapse March 2008March 2008
Tax Fraud: Coming to a Mailbox, Phone, or E-mail Inbox Near You
Tax Breaks You Don’t Want to Miss Out On
Accredited Businesses Making News
Collapse February 2008February 2008
Looking for Love? Use Your Head Before Choosing a Commercial Matchmaker
Finally...Put an End to Junk Mail
Weight-Loss Schemes that Only Make Your Wallet Lighter
Accredited Businesses in the News!
Death Threat Designed to Fleece Fearful Consumers
Blue Hippo Settlement Could Mean Green For Customers
Collapse Consumer Club January Consumer Club January
Better Business Bureau Offers News Year’s Resolutions
Wireless Saftey Tips from AT&T
BBB Hands out Grades and Not All Local Businesses are Passing with Flying Colors
Accredited Businesses in the News - January
Weight-loss Berry Claiming Oprah Endorsement Makes Wallets Slim and Consumers Angry Warns BBB
Looking to Cash in on Obama Memorabilia? Think Again Advises BBB
Collapse Consumer Club FebruaryConsumer Club February
BBB Warns Deceptive Auto-Warranty Solicitations Plague Consumers Nationwide
Flights and Flu: What You Can Do
BBB Warns Job Hunters to Steer Clear of Rebate Processing Job Scams
Shopping tips you'll be sure to love this Valentine's Day
Accredited Businesses in the News - February 2009
Tips to Remember When Planning your Wedding
Phony Letter from Publishers Clearing House Lands in Mailboxes Across the Country, Warns Better Business Bureau
Collapse Consumer Club AprilConsumer Club April
A Message from Angie
Steps to Take the Gamble Out of Buying a Used Car
Debt Diva Offers Tips to Curb Spending
Cash Gifting Schemes Flourish
Stand Out from the Crowd at Job Fairs
BBB Accredited Businesses in the News
Collapse Consumer Club June 2009Consumer Club June 2009
Finalists Announced in Better Business Bureau | Greater Maryland's 2009 Torch Awards for Marketplace Excellence
Tips For Pregnant Summer Travlers
BBB Alerts Consumers about U.S. Census Workers: Be Cooperative, But Cautious!
BBB Signals Warning on Charitable Solicitations
BBB & Your iPhone
A Message from Angie
Accredited Businesses & Charities in the News
Collapse Consumer Club August Consumer Club August
AT&T - Be Sensible Campaign
E-mail Etiquette
Don’t fall for the promise of quick and easy credentials
BBB Warning on Three Scams Targeting Job Hunters
Un-ordered Merchandise Can be a Not so Pleasant Surprise
Accreditation Revoked - August
Accredited Businesses in The News
Collapse Consumer Club November 2009Consumer Club November 2009
Layaway
Work From Home Scams
Online Auctions
2009 Torch Awards For Marketplace Excellence
Request a Quote
Collapse For BusinessesFor Businesses
Collapse 2010 Sponsorship Opportunities2010 Sponsorship Opportunities
2010 Diamond Sponsorship
2010 Platinum Sponsorship
2010 Gold Sponsorship
2010 A La Carte Events, Online & Programs
Collapse Check Out a Business or CharityCheck Out a Business or Charity
Avoiding Bad Transactions Online Training
Collapse Resource LibraryResource Library
Alerts
Tips
Video Library
Collapse TrainingTraining
Dispute Resolution Training
FTC Guide for Business: Protecting Personal Information
Collapse FTC Articles for BusinessesFTC Articles for Businesses
Advertising
Automobiles
Clothing and Textiles
Credit
Diet, Health and Fitness
E-Commerce
Energy and the Environment
Franchise and Business Opportunities
Fraud Prevention
Identity Theft, Privacy and Security
Resources For Your Business
Telemarketing and Direct Marketing
Collapse Artículos en Español del FTC para NegociosArtículos en Español del FTC para Negocios
Dieta, Salud y Bienestar
Prevencion de Fraude
Publicidad
Recursos Para Su Negocio
Robo de Identidad, Privacidad y Seguridad
Telemarcadeo y Mercado Directo
IRS Tax Center
BBB Books
MD Chamber Legislative Report
Bad Check Restitution Program
Collapse Programs and ServicesPrograms and Services
"A" Team BBB Online Video Directory
Collapse Dispute Handling and ResolutionDispute Handling and Resolution
Dispute Resolution Training
BBB AUTO LINE®
Moving and Storage
Right at Home
Dispute Resolution Rules and Brochures
BBB EU Safe Harbor
Collapse Money Saving ProgramsMoney Saving Programs
Money Saving Programs
BBB Accredited Businesses Only Events
Dispute Resolution - Fact Sheet
BBB International Torch Awards
Collapse BBB EU Safe HarborBBB EU Safe Harbor
Pricing Information
BBB EU Safe Harbor Participants
Where Do I start?
BBB EU Safe Harbor Rules
Participation Agreement
BBB EU Safe Harbor Questions? Contact Us
Collapse BBBOnLineBBBOnLine
BBBOnLine: Why Your Business Should Participate
BBBOnLine Business Application
BBBOnLine Testimonials
BBB Code of Business Practices (BBB Accreditation Standards)
BBB TrustBrief
Training
Collapse BBB/Gallup Trust in Business IndexBBB/Gallup Trust in Business Index
Trust Trends
Factors Affecting Trust
Company Actions to Improve Trust
Public Policy Actions to Improve Trust
Negative Trust Factors
Leveraging BBB
Collapse BBB | Greater Maryland Torch Awards 2009BBB | Greater Maryland Torch Awards 2009
Become a Sponsor
2008 Greater Maryland Torch Awards
Past Torch Award Winners
Make Your Reservation
Finalists Bio's
Avoiding Bad Transactions Online Training
Collapse Torch Talk ArchiveTorch Talk Archive
Collapse November Torch Talk 2008November Torch Talk 2008
Innovative Program Helps Take Loss Prevention to the Next Level
Co-Brand with Your BBB at the BBB Store
Collapse March Torch Talk 2009March Torch Talk 2009
Virtual Directory Delivers More Value
Got BBB Online?
HR Help With Our New Affinity Program
Small Businesses Targeted in e-Scam
American Recovery and Reinvestment Act
Accredited Businesses in the News - March 09
Collapse May Torch Talk 2009May Torch Talk 2009
President's Message
Money Matters
Accredited Businesses in the News
No Reason for Fear
Trust Is Broken
Collapse September 2009September 2009
MD Home Garden and Living Show
Proposal for BBB Small Business Informational Exchange
Collapse October 2009 Torch TalkOctober 2009 Torch Talk
Bagels & Bits - Presenters Needed
Fraudulent Automated Clearing House (ACH) Transfers Connected To Malware And Work-At-Home Scams
Accredited Businesses in the News- November 2009
BBB | GREATER MARYLAND NAMES 2009 LEADERSHIP
Collapse October Torch Talk 2008October Torch Talk 2008
Protect Your Business From Unnecessary Costs
Red Flags of Workers' Comp Claimant Fraud
Photos of Torch Award Winners
Photos from The Big Event 9/17/08
BBB Honors 2008 Torch Award Winners
BBB Tops Competition in Media Mentions
Collapse September Torch Talk 2008September Torch Talk 2008
Accredited Businesses in the News
Help For Small Business Owners – The Health Insurance Partnership is Here
New Tool for Consumers to Choose Accredited Businesses
Make Request a Quote Work for you
Collapse August Torch Talk 2008August Torch Talk 2008
Accredited Business in the News
Are You Using BBB Seals In Your Ads?
Collapse July Torch Talk 2008July Torch Talk 2008
Accredited Businesses in the News
Develop a Brand that will Bring Customers In
Torch Award Sponsorships
Collapse June Torch Talk 2008June Torch Talk 2008
Accredited Businesses in the News
BBB Small Business Advice on How to Let Employees Go
Auto Dealers Beware
Collapse May Torch Talk 2008May Torch Talk 2008
Customer Satisfaction Builds Trust
Collapse April Torch Talk 2008April Torch Talk 2008
April Accredited Businesses In the News
BBB Small Business Advice on Dealing with a Data Breach
Collapse March Torch Talk 2008March Torch Talk 2008
Employment Tax Schemes – A Way to Save Money and Land in Prison
Understanding the Hidden Costs of Workplace Injuries
Collapse December Torch Talk 2008December Torch Talk 2008
Small Business Survey
Important MD State Legislation For Your Small Business
Vishing Attacks
Homepage Cameo Guidelines
BBB Advice on Wooing Customers this Holiday Season
Collapse January Torch Talk 2009January Torch Talk 2009
Ratings Rollout
BBB Warns: Your Facebook Friends Could Actually be Hackers, Scam Artists, and ID Thieves
Tax Information for Small Business & Self Employed Taxpayers
Vanity Awards Value Money over Honor
Collapse February Torch Talk 2008February Torch Talk 2008
How Small Businesses can Weather a Recession
Digital Documentation
Attend a FREE One-Hour Torch Application Workshop and Learn What it Takes to Win!
Accredited Business Pages
Collapse BBB Affinity PartnersBBB Affinity Partners
Benefits Perspectives
Cavalier Telephone
First National Merchant Solutions
Impact HR
Complaints
Collapse About BBB AccreditationAbout BBB Accreditation
Collapse Apply for BBB AccreditationApply for BBB Accreditation
Apply for Accreditation Consideration
Is Accreditation For You?
Collapse BBB Code of Business Practices          (BBB Accreditation Standards)BBB Code of Business Practices (BBB Accreditation Standards)
Code Of Advertising
Code Of Advertising
Advertising BBB Accreditation
Collapse Advertising Review ServicesAdvertising Review Services
Collapse National Advertising DivisionNational Advertising Division
About NAD
Collapse Membership and SubscriptionMembership and Subscription
NAD/CARU Electronic Delivery Form for Current CBBB Corporate Partners
Collapse Contact InformationContact Information
Andrea C. Levine, Senior VP and Director, National Advertising Division (NAD)
David G. Mallen, Assistant Director
Martin S. Zwerling, Assistant Director of Operations & Case Management
Mark Brian Levine, Senior Attorney
Annie M. Ugurlayan, Senior Attorney
Jennifer E. Fried, Staff Attorney
Shirin M. Zade, Staff Attorney
NAD Case Reports
Collapse Children's Advertising Review UnitChildren's Advertising Review Unit
Academic Advisory Board
Collapse SupportSupport
Benefits
CARU Supporters
How To Support
Collapse CARU Privacy ProgramCARU Privacy Program
CARU Safe Harbor Program Requirements
CARU Safe Harbor Compliance Checklist
CARU Self Assessment Form
Relevant Links
CARU Supporters
Collapse Contact UsContact Us
Wayne J. Keeley, Director, Children's Advertising Review Unit
Phyllis B. Spaeth, Assistant Director, Children's Advertising Review Unit
Christina Poturica, JD, Children's Advertising Review Specialist
Jay G. Black, Advertising Review Specialist, Children's Advertising Review Unit
Angela Tiffin, Staff Attorney, Children's Advertising Review Unit
Elana Konstant, Staff Attorney, Children's Advertising Review Unit
Testimonials
Collapse Guidelines & ProceduresGuidelines & Procedures
CARU/NAD/NARB Procedures
Advertising Law Reports
Parent's Guide
Relevant Links
CARU Case Reports
Collapse Children's Food and Beverage Advertising InitiativeChildren's Food and Beverage Advertising Initiative
About the Initiative
Collapse Company PledgesCompany Pledges
Burger King Corp.
Cadbury Adams USA, LLC
Campbell Soup Company
The Coca-Cola Co.
ConAgra Foods, Inc.
The Dannon Company
General Mills, Inc.
The Hershey Company
Kellogg Company
Kraft Foods Global, Inc.
Mars, Inc.
McDonald's USA, LLC
Nestle USA
PepsiCo, Incorporated
Post Foods, LLC
Unilever
More Information
Contact Us
Resources
BBB Progress Report on the First Six Months of Implementation: July-December 2007
Collapse Electronic Retailing Self-Regulation ProgramElectronic Retailing Self-Regulation Program
Electronic Retailing Self-Regulation Program FAQs
ERSP Reports
ERSP Procedures
National Advertising Review Council
National Advertising Review Board
Find a BBB
Collapse For Charities and DonorsFor Charities and Donors
Check Out a Business or Charity
Collapse Charity Reports and StandardsCharity Reports and Standards
List of National BBB Wise Giving Reports
Collapse Charity Accountability StandardsCharity Accountability Standards
Standards for Charity Accountability
Collapse Implementation Guide to BBB Wise Giving Alliance Standards for Charity AccountabilityImplementation Guide to BBB Wise Giving Alliance Standards for Charity Accountability
Standard 1
Standard 2
Standard 3
Standard 4
Standard 5
Standard 6
Standard 7
Standard 8
Standard 9
Standard 10
Standard 11
Standard 12
Standard 13
Standard 14
Standard 15
Standard 16
Standard 17
Standard 18
Standard 19
Standard 20
Index to the Implementation Guide
How Charities Can Enroll
List of Local Charity Reports
Collapse Charity Complaints and ReviewsCharity Complaints and Reviews
Inquire About a Charity
File A Complaint Against A Charity
Inquire about a Local Charity
Collapse About BBB Wise Giving AllianceAbout BBB Wise Giving Alliance
Collapse Wise Giving Alliance Annual ReportsWise Giving Alliance Annual Reports
2007 BBB Wise Giving Alliance Annual Report
2006 BBB Wise Giving Alliance Annual Report
2005 BBB Wise Giving Alliance Annual Report
2004 BBB Wise Giving Alliance Annual Report
Wise Giving Alliance Staff
Wise Giving Alliance Board of Directors
Collapse Donation FormDonation Form
Wise Giving Alliance State Disclosures
Where is Give.org
Q&A About the BBB Wise Giving Alliance
Collapse Charity Seal ProgramCharity Seal Program
BBB Charity Seal Holders
Charity Seal Program Sample License Agreement
Charity Seal Program Fee Schedule
Charity Seal Program Applicaiton
Charity Seal Program Information and FAQs
National Charity Seal Program
Collapse Resource LibraryResource Library
Wise Giving Guide
BBB Accredited Charity Directory
Collapse Charitable Donor Contributions TipsCharitable Donor Contributions Tips
Charitable Giving
Donating to Police and Firefighter Organizations
Unwanted Direct Mail from Charities and Nonprofits
Donating to Child Sponsorship Organizations
Charity Sweepstakes, Contests and Lotteries
Charitable Donation Tax Deductions
Charitable Donations of Automobiles, Cars and Vehicles
Donating Used Clothes and Household Items
Hurricane Relief Donations
Video Tips
Collapse Charitable Donor Resources, Advice and HelpCharitable Donor Resources, Advice and Help
Charitable Donor Information Resources
News, Information and Resources for Charities
Nonprofit, Charity and Philanthropic Publications and Magazines
Government Agencies
Information and FAQs for Charitable Donors
Wise Giving Alliance House and Senate Testimonies
Collapse About UsAbout Us
Collapse Vision, Mission and ValuesVision, Mission and Values
BBB Standards for Trust
Collapse Better Business Bureau Educational FoundationBetter Business Bureau Educational Foundation
Donate Now
BBBEF Board
2009 Greater Maryland Torch Awards
Consumer Club
2010 Sponsorship Opportunities
Collapse BBB StructureBBB Structure
BBB of Greater Maryland Board of Directors
Collapse Frequently Asked QuestionsFrequently Asked Questions
BBB of Greater MD Service Area
Donate to BBBEF by Mail
Collapse EmploymentEmployment
Internships
Full Time/Part Time Employment Opportunites
Annual Reports
Find a BBB
Contact Us
Collapse News CenterNews Center
Press Releases
News Archive
Media Contacts
Events Calendar
Angie's 2 Cent$
Find Us On…
Collapse Contact UsContact Us
Staff Directory
Find Us On...
Find a BBB
Site Map